1. What kinds of payments do you take?
We accept PayPal and all major credit cards. We make sure your information is safe by processing all payments securely.
2. Do you ship for free?
Yes! We ship all orders in the UK for free using standard shipping.
3. How long does it take to ship?
It usually takes 5 to 10 business days for standard shipping. It takes 1 to 3 business days to process. When your order ships, you will get a tracking number.
4. Is it possible to track my order?
Yes! We will email you a tracking number after your order has been shipped so you can keep an eye on it.
5. What is your policy on returns?
You can return items within 90 days of getting them. Items must be in their original packaging, not worn, and not washed. Refunds are sent out within a week of getting the items back.
6. What do I need to do to start a return or exchange?
Please email us at contact@yekkla.shop with your order number and the reason for the return or exchange. We will help you through the steps.
7. Do you ship to other countries?
Right now, we only ship to the UK. If you have questions about shipping outside the US, please email us at contact@yekkla.shop.
8. Is my personal information safe?
Yes! We value your privacy. We keep your personal and payment information safe, and we don't sell it to other companies.
9. How do I get in touch with customer service?
You can get in touch with us at any time at:
Contact@yekkla.shop is the email address.
Call: +44 374 936 4039
The address is 18 Browning Rd, Balderton, Newark NG24 3QU, UK.
10. Do you accept returns?
Yes! Exchanges are handled by first returning the item and then placing a new order. Get in touch with us to set up an exchange.